Is this just AI?
Not in the slightest! You could call it the opposite. We have a super awesome and talented artist, Amy, who designed and drew all of the artwork you see here, most of it by hand! There’s a video on our homepage of her drawing one of the designs for the tarot deck. Check out more of her drawing things on her YouTube page: https://www.youtube.com/@PIXHIBIT
Last updated: September 03, 2024 14:40
Why won’t you ship your perfume to the UK/EU?
Unfortunately, due to restrictions in the EU/UK, we cannot ship perfume there. We do hope you’ll still get the tarot deck or any of our other, shippable, offerings!
Last updated: September 03, 2024 14:40
What’s your website?
You can find our perfume offerings at https://sucreabeille.com.
Last updated: September 03, 2024 14:40
Why a tarot deck? Why not just stick with perfume?
First of all, we were interested in trying something new. We also know that many people adore the artwork Amy has drawn for us over the years but aren’t necessarily perfume people, so why not make something they can enjoy as well? We also know that a lot of people in our existing fanbase love this kind of thing. Why not try and do something completely different and get out of our comfort zone? So we’re doing it! Of course, since perfume is what we do, we will have a perfume, Tarot, that will be available for purchase during this Kickstarter campaign only. It will never be available for purchase on our website. We cannot state this enough: The drawings are absolutely magnificent.
Last updated: September 03, 2024 14:40
When will I receive what I ordered?
We’re estimating June 2025! We’re utilizing many small businesses to help create everything you see here on the Kickstarter, and it takes time to make great things! We will, of course, keep you updated with timelines during the campaign and after it ends.
Last updated: September 03, 2024 14:40
Tell us about the cards themselves
They’re printed on 350 gram card stock, and die cut, instead of batch printed and cut. We also went with a matte finish instead of shiny. That gives the cards a nice, subtle sheen that doesn’t reflect light. The matte finish also means the cards don’t slide as easily.
Last updated: September 04, 2024 14:47
Tell us about the altar cloth
We really wanted something beautiful for folks to enjoy with their card spreads. We’d seen gorgeous altar cloths around, so we figured asking Amy to design one of our own that matched the deck would be perfect. After exploring many options, we decided to go with a super soft 100% wool weave. We know! We thought silk too! But when trying it out, we found that silk was so slippery that the cards just wouldn’t stay put. The wool we chose is incredibly soft. It’s also a large square, and can be worn as a head or neck scarf as well.
Last updated: September 05, 2024 15:37
Can I see all the cards in the deck?
Sure thing! Here’s a link to the Youtube video of every card: https://youtu.be/ZyseLUYBO9E
Last updated: September 18, 2024 11:00
What is your return policy?
Didn’t love something you received?
Not a problem, as we here at Sucreabeille have an Extremely Generous Return Policy! We’re committed to making the returns process simple and easy for you. But first, a few things to note:
We really encourage you to wait to make a return until at least two weeks after the receipt of your order. Why? As indie perfume makers, we don’t use stabilizers in our blends like mass perfume manufacturers. That means that your scents might undergo the perfume equivalent of bottle shock in transportation, due to extreme fluctuations in temperature, aggressive package handling (tee hee), etc. You can absolutely sniff your scents when they first arrive, but note that a resting period of at least a few days can make a world of difference in how a scent smells. Store them in a cool, dry place for a little while and see how they can change. But, if you don’t want to wait that long, we understand!
Returns must be initiated within 60 days of purchase.
There must be at least 75% of the product left in the container for us to accept the return.
If you don’t love a scent but would rather rehome it than return it, or swap it for something you know you love, we have an awesome swap/sell thread on our Facebook group (and it’s for all indie perfume companies, not just Suc). You can join our group here (https://facebook.com/groups/sucreabeille) and then search for “swap/sell” within the group. We post a new swap thread each month, sometimes two!
Sucreabeille reserves the right to limit returns if we have reason to suspect misuse of our Extremely Generous Return Policy (such as, but not limited to, excessive returns, reseller activity, or fraud).
Here’s how it works: Send us an email with a note about what you’d like to return, and we’ll send you a shipping label (as long as it has been at least two weeks from the date of delivery.) Send back the product according to the terms above. Once we receive it and make sure it’s eligible, we’ll issue you a shop credit or a refund to your original form of payment in the amount of the product plus your original shipping charge. We must receive the product before we can issue your credit or refund.
If you need help, send an email to [email protected]. We’re happy to answer any questions you may have!
Last updated: October 23, 2024 12:35
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.